Privacy Policy

1. Introduction

DrySpace Waterproofing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (dryspacewaterproofing.ca), contact us, or use our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, request a quote, or book an inspection.
• Property Information: Address, property type, and details about your waterproofing or foundation concerns.
• Technical Data: IP address, browser type, operating system, and browsing behavior collected automatically through cookies and analytics.
• Communication Records: Records of phone calls, emails, and messages exchanged with our team.

3. How We Use Your Information

We use your personal information to:

• Respond to service inquiries and provide quotes
• Schedule inspections and waterproofing services
• Communicate about your project, warranty, or account
• Process payments and manage service agreements
• Improve our website and services
• Comply with legal obligations and building codes

4. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Google Analytics to understand how visitors use our site. This data is aggregated and anonymous.
• Google Maps: Used on our contact and service area pages to display our location and service areas.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Trusted partners who assist with website hosting, payment processing, or communication tools.
• Municipal Authorities: When required for building permits or inspections related to your project.
• Legal Requirements: When required by law, court order, or regulatory authority.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and support our warranty commitments (up to 25 years for warranty records). You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: