Frequently Asked Questions

Common signs include water stains on walls/floors, musty odors, visible mold, foundation cracks, efflorescence (white powder on walls), or water seepage during rain. If you notice any of these signs, schedule a free inspection to assess your needs.

We serve all of Toronto and the Greater Toronto Area including North York, Scarborough, Etobicoke, East York, York, Mississauga, Brampton, Vaughan, Richmond Hill, Markham, Pickering, Ajax, and Oakville. Same-day service is available in most areas.

Yes! We provide comprehensive free inspections and written estimates with no obligation. Our assessment includes moisture readings, foundation evaluation, and a detailed solution plan with transparent pricing.

Yes, we are fully licensed by the City of Toronto, carry $5 million liability insurance, have WSIB coverage for all workers, and maintain all required certifications for waterproofing work in Ontario.

Costs vary based on the solution needed: Interior waterproofing ($3,000-$8,000), Exterior waterproofing ($10,000-$25,000), Sump pump installation ($2,800-$4,500), Foundation crack repair ($500-$2,000). We provide detailed quotes after inspection.

Yes! We offer multiple financing options including 0% interest for 12 months (OAC), extended payment plans up to 60 months, and we can help coordinate home equity line applications. We also assist with insurance claims.

The City of Toronto offers the Basement Flooding Protection Subsidy Program providing up to $3,400 for eligible waterproofing work. We help with all application paperwork and ensure your project qualifies.

Insurance typically covers sudden water damage but not gradual seepage or maintenance issues. However, we document all work for insurance purposes and can help with claim documentation when coverage applies.

Interior waterproofing manages water that enters your basement using drainage systems and sump pumps - less invasive and works year-round. Exterior waterproofing prevents water from reaching your foundation through excavation and membrane application - most comprehensive but requires good weather.

Timeline depends on the project scope: Interior systems (2-3 days), Exterior waterproofing (5-10 days), Sump pump installation (1-2 days), Crack repairs (same day). We provide accurate timelines during your estimate.

We minimize disruption by using drop cloths and plastic barriers, creating designated work paths, containing dust with HEPA filtration, working in sections to maintain access, and cleaning thoroughly each day.

Yes! We specialize in minimally invasive techniques for finished basements. We can often install systems with minimal damage to finishes, work around existing features, and restore affected areas after waterproofing.

Yes! We provide 24/7 emergency response for flooding and water damage. Our team can arrive within 2-4 hours with pumping equipment, perform immediate water extraction, and implement temporary solutions until permanent repairs can be made.

First, ensure safety by turning off electricity to the area and avoiding deep water. Then call our emergency line at (437) 545-0067. Move valuables to higher ground if safe, document damage with photos, and avoid using water fixtures if possible.

We offer same-day service for foundation crack repairs. Simple cracks can be fixed in 2-4 hours using injection methods. Our repairs come with a 10-year warranty and we can handle both interior and exterior crack sealing.

Call our 24/7 emergency line immediately. We stock all major pump brands for immediate replacement. While waiting, minimize water use, move items away from water, and use buckets to manually remove water if possible.

We offer industry-leading warranties: Lifetime warranty on waterproofing materials, 25-year warranty on labor, 10-year warranty on sump pumps, 5-year warranty on battery backup systems. All warranties are transferable to new homeowners.

Yes, regular maintenance ensures optimal performance. We recommend annual inspections of sump pumps and drainage systems. We offer maintenance packages that include scheduled inspections, testing, cleaning, and priority emergency service.

Warranties remain valid with normal use. Common exclusions include modifications by others, lack of maintenance (for mechanical components), acts of God (earthquakes, etc.), and deliberate damage. We clearly explain all warranty terms.

Quality sump pumps typically last 7-10 years with proper maintenance. Warning signs include frequent cycling, unusual noises, visible rust, or reduced pumping capacity. We recommend preventive replacement after 7 years to avoid failures.